Return & Refund Policy
We want you (and your pets) to be completely satisfied with your purchase from FuzzyCats. If you’re not happy with an item, we’ll do our best to make it right.
Return Eligibility
Returns are accepted under the following conditions:
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Your return request is submitted within 30 days of delivery.
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The item is in unused, unwashed, and undamaged condition.
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Items must be returned in the original packaging.
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The return must include proof of purchase (order number or email confirmation).
We do not accept returns for used pet items due to hygiene and safety concerns unless they are defective or damaged upon arrival.
Return Process
To initiate a return:
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Email contact@fuzzycats.shop with your order number, the reason for return, and a photo if applicable.
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We will review your request and provide return instructions.
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Once we receive and inspect the item, your refund will be processed.
The customer is responsible for return shipping costs unless the item was sent in error or is defective.
Refund Policy
Once your return is approved and processed:
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Refunds will be issued to your original payment method.
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Please allow 5 to 10 business days for the refund to reflect in your account.
We do not offer refunds on:
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Gift cards
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Clearance or final sale items
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Items returned in used or unsellable condition
Exchanges
We are happy to exchange items if they are defective, damaged, or if you ordered the wrong size. Please email us within 7 days of receiving the product to request an exchange.