Frequently Asked Questions (FAQ)

1. Where are you based?

We are a UK-based company operated by OUALI ENTERPRISES, LTD., located at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE.

2. What kind of products do you sell?

FuzzyCats offers a wide range of premium pet accessories including collars, leashes, harnesses, toys, beds, grooming tools, and more — designed primarily for cats but suitable for other small pets as well.

3. Do you ship internationally?

Yes, we ship worldwide. Estimated delivery times are:

• United States: 2–3 business days

• Canada: 3–5 business days

• United Kingdom: 5–7 business days

• European Union: 5–7 business days

• Rest of the World: 15–17 business days

4. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress online.

5. Can I return a product?

Yes. You can return items within 30 days if they are unused and in original packaging. For hygiene reasons, used pet products cannot be returned unless defective. Visit our [Refund Policy] page for full details.

6. What if my item is damaged or defective?

Please email us within 7 days of receiving the item, including your order number and a photo of the damage. We’ll arrange a replacement or refund based on the situation.

7. Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes. Please contact us immediately at contact@fuzzycats.shop. Once the order is processed, we are unable to make modifications.

8. Do you offer gift cards?

Yes, we offer digital gift cards in various amounts. They can be purchased from our store and used on any product.